Services
ArcLight Care
ArcLight Care is centered around the continuous improvement of both your investment in the Oracle Cloud and your internal resources. A year long plan is tailored for your organization to support, train and grow your internal skillsets.
ArcLight Care
Empowering Your Journey
ArcLight Care is centered around the continuous improvement of both your investment in the Oracle Cloud and your internal resources. A year long plan is tailored for your organization to support, train and grow your internal skillsets.
ArcLight Care is driven by three core deliverables.
Active Cloud Monitoring
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Active Cloud Monitoring
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Monthly Cloud Usage Review
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Quarterly Application Roadmap
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Quarterly Architecture Review
Resource Empowerment
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Monthly Training Sessions
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Monthly New Functionality Training
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Quarterly Test Script Review & Optimization
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Quarterly Architecture Review
Ad Hoc Support
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General Support
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Break & Fix
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New Administrator Training
ArcLight Care is the long-term, strategic Cloud support you’ve been looking for.
All sessions are documented on a customer calendar and then posted along with any associated documentation. This soon becomes a rich Knowledge Library from which all resources can reference.
Superior Support
Partners in Your
Strategic Programming
ArcLight Care serves to partner with your organization following your application implementation to provide strategic road mapping.
Throughout the year your company experiences standard HR cycles that are not only predictable, but when best leveraged inside Oracle HCM, will provide your employees and administrators a smooth and seamless year over year experience.
With proper system optimization, regular health checks, and strategic planning your administrators will have all of the tools necessary for a successful year.
30 Specialized Experts
1 Day Average Close Time
4800+ Tickets Closed
